Most frequently asked questions
Got questions? No problem........ Maybe this can help.
1) Where are we located?
a. On the home page there is a link for you to use called "Get Map" it uses Mapquest for directions.
2) How late are we open?
a. Our hours of operation has recently changed from closing at 4:50 pm to NOW 4:30 pm Monday - Friday, We are closed Saturday, Sunday
and all major Holiday's.
3) Do we do house calls?
a. No, unfortunately we are not certified electricians to perform, diagnose, or make repairs on any electrical products.
4) Do we take Checks?
a. Unfortunately, bank charges and defaults on checks have made it impossible to accept checks anymore. We have stopped taking checks
as payement since 2003.
5) Do we take credit cards?
a. Yes, most major credit and debit cards are accepted as payment. However, there are a few exceptions. We do not accept American
Express or Discover cards over the phone. The owners of these cards have to be present at the time of purchase to be accepted. A
minimum purchase above $15.00 is required for any credit card being used due to bank charges for each transaction.
6) Do we ship merchandise?
a. Yes, we do. Our shipping services are U.S. Post Office and UPS. Understand using these services does require us to charge the shipping
costs plus handling fees to the total purchase.
7) What is our return policy?
a. If the item purchased is electronic in nature it can not be refunded, if the item was surplus it can only be exchanged.
b. If the item is a lamp, bulb, fluorescent tupe, HID, Mercury Vabor, HPS they are not refundable or exchanged.
c. If the item is electrical in nature; contactor, starter, ballast, parts, electromechanical, etc. It is a case by case basis, at the very least it may
be exchanged. If a refund is granted, there will be a 20% restocking fee; unless it was a special order in which case it may not qualify as
refundable. This is why we ask that what you order is absolutely what you want, guesswork is costly.
8) What type of warrentee do we have on breakers?
a. If the item is a Surplus Breaker; it is 6 months, exchange only; while supplies last. No refunds are provided in the case of obsolete breakers;
they are purchased as is.
b. If the item is a New Breaker; it is 1 year, exchange only.
9) Can I set up an account with you?
a. Unfortunately, we are not accepting any more accounts at this time. However, thanks for asking.
10) Do we special order items?
a. If we are able to find products not normally stocked in our store, we may be able to order them for you. However, in these cases they are
handled in a case by case basis. This usually means that what you wish us to order can NOT be returned, exchanged or refunded (unless it
is proven to be a manufactured defect or received broken). It is largely dependent upon the item being ordered, the manufacture or
supplier being ordered from, costs involved and shipping methods. It never hurts to ask.
Say, if you have any further questions we will be happy to answer them by calling us direct at (619) 283 - 7031
Thanks for asking...........
